Privacy Policy
Last updated: 11/12/2025
This Privacy Policy explains how C&A cleaning services (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or use our cleaning services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Company Name: C&A Cleaning Services
Email: c.acleaningservices.southwales@gmail.com
2. What Personal Data We Collect
We may collect the following information when you interact with our website or services:
Information you provide directly
● Name● Address / property details for cleaning appointments● Email address● Phone number● Payment details (processed securely through third-party payment providers)● Any additional information you share via contact forms, emails, or phone calls
Information collected automatically
● IP address● Browser type and version● Pages viewed and usage data● Cookies and similar tracking technologies (see Section 8)
3. How We Use Your Personal Data
We use the information we collect to:
● Provide and manage our cleaning services● Respond to enquiries and customer support requests● Send appointment confirmations or service updates● Process payments and issue invoices● Improve our website, services, and customer experience● Maintain internal records for compliance and business purposes● Send marketing communications (only with your consent)
4. Legal Bases for Processing
We process your data under the following legal bases:
● Contractual necessity – to provide cleaning services you request● Legitimate interests – to improve our services and operate our business● Legal obligation – for accounting, taxation, or regulatory purposes● Consent – for marketing communications or use of non-essential cookies
5. How We Share Your Data
We do not sell your personal data. We may share your information with:
● Trusted service providers (e.g., booking systems, payment processors, email services)● Professional advisers (e.g., accountants or legal consultants)● Authorities when legally required
All third parties are required to keep your data secure and use it only for specified purposes.
6. International Transfers
If any of our service providers transfer your data outside the UK, we ensure adequate protections are in place, such as UK GDPR-approved safeguards.
7. Data Retention
We retain your personal data only as long as necessary for:
● Providing our services● Legal, tax, or accounting obligations● Resolving disputes
Generally, customer details are stored for up to 6 years unless a longer period is required by law.
8. Cookies & Tracking Technologies
Our website uses cookies to:
● Ensure the site functions correctly● Improve user experience● Analyse website traffic● Provide relevant advertising (if applicable)
You can manage or disable cookies through your browser settings. Non-essential cookies will only be used with your consent.
9. Your Rights Under UK GDPR
You have the right to:
● Access your personal data● Request correction of inaccurate information● Request erasure (“right to be forgotten”)● Restrict or object to processing● Data portability● Withdraw consent at any time● Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk
10. How We Protect Your Data
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
This includes secure servers, encryption where appropriate, and restricting access to authorised personnel only.
11. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact: