Terms and Conditions of C&A Cleaning Services South Wales
Effective Date: August 2026
Welcome to C&A Cleaning Services. By booking our services, you agree to the following Terms & Conditions.
1. Our Services
C&A Cleaning Services provides professional domestic and commercial cleaning services, including but not limited to:
- General cleaning
- Deep cleaning
- Extreme cleaning
- End of tenancy cleaning
- Move-in and move-out cleaning
- After-builders cleaning
- Garden clearance
- Pressure washing
All services are subject to availability.
2. Quotations
All quotations are provided based on the information supplied by the customer.
Quotes may change if:
- The property’s condition is significantly different from that described.
- Additional rooms or areas require cleaning.
- Extra services are requested.
- The property contains excessive dirt, biohazards, pest infestations, or waste not disclosed before the appointment.
If additional work is required, we will discuss any revised costs before continuing where possible.
3. Access to the Property
The customer must provide safe access to the property at the agreed appointment time.
If we cannot gain access, or if access is delayed by more than 30 minutes, C&A Cleaning Services reserves the right to charge a call-out fee or the full booking amount.
4. Payment
Unless agreed otherwise:
- Payment is due immediately upon completion of the work.
- We accept cash and bank transfer.
- Commercial customers may be offered payment terms by prior agreement.
Late payments may result in recovery costs and interest where permitted by law.
5. Cancellations
Bookings cancelled with less than 24 hours’ notice may be charged up to 50% of the agreed booking value.
Same-day cancellations or failure to provide access may be charged up to 100% of the agreed booking value.
6. Customer Responsibilities
Customers must:
- Remove valuables and cash before our arrival.
- Secure pets where necessary.
- Inform us of any fragile items.
- Notify us of any hazards.
- Ensure electricity and running water are available.
We reserve the right to refuse work where conditions are unsafe.
7. Results
While we always aim to achieve the highest possible standard, we cannot guarantee the removal of:
- Permanent staining
- Paint damage
- Bleaching
- Burn marks
- Rust damage
- Age-related discolouration
- Existing mould staining
- Damage caused before our visit
Some surfaces may improve significantly but cannot be restored to a “like new” condition.
8. Pressure Washing
Pressure washing may reveal pre-existing damage hidden by dirt or moss.
C&A Cleaning Services is not responsible for:
- Loose pointing
- Cracked paving
- Loose slabs
- Existing surface damage
- Old or deteriorated concrete
- Flaking paint or coatings
- Damage caused by poor installation or age
Customers must ensure vehicles and delicate items are moved before work begins.
9. Garden Clearance
Garden clearance includes the removal of agreed vegetation and garden waste only.
Unless specifically agreed in writing, our service does not include:
- Landscaping
- Tree surgery
- Stump removal
- Fence repairs
- Ground levelling
Hidden objects beneath vegetation remain the customer’s responsibility.
10. End of Tenancy Cleaning
Our end-of-tenancy cleaning service is designed to provide a professional clean but does not guarantee the return of a tenancy deposit, as this is at the discretion of landlords, agents, and inventory clerks.
11. Satisfaction
Any concerns must be reported within 24 hours of completion.
Where appropriate, we may offer to revisit the affected area. Refunds will not normally be offered without first being given the opportunity to inspect and rectify any issues.
12. Damage
Although every care is taken, accidents can occasionally happen.
Any claims for accidental damage must be reported within 24 hours and before any repairs or replacements are arranged.
Our liability is limited to the cost of repairing or replacing the affected item where we are legally responsible.
13. Existing Damage
We are not responsible for damage resulting from:
- Wear and tear
- Poor maintenance
- Previous repairs
- Faulty fixtures
- Loose fittings
- Water damage
- Structural defects
- Age-related deterioration
14. Hazardous Materials
We reserve the right to refuse or stop work where hazardous materials are present, including:
- Asbestos
- Human waste
- Needles or sharps
- Medical waste
- Chemicals
- Vermin infestations
- Any situation that poses a health and safety risk
Additional charges may apply where specialist cleaning is required.
15. Weather
Outdoor services, including pressure washing and garden clearance, may be postponed due to adverse weather conditions for safety reasons.
16. Limitation of Liability
To the fullest extent permitted by law, C&A Cleaning Services shall not be liable for indirect, incidental, or consequential losses, including loss of income, business interruption, or missed deadlines arising from the provision of our services.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights that cannot legally be excluded under UK law.
17. Data Protection
Customer information is used only for providing our services, managing bookings, and complying with legal obligations. Personal information will not be sold to third parties.
18. Changes to These Terms
C&A Cleaning Services reserves the right to update these Terms & Conditions at any time. The latest version will always apply to new bookings.
19. Staff Safety and Right to Refuse Service
At C&A Cleaning Services, the safety and wellbeing of our staff is our highest priority.
We reserve the right to refuse, suspend, or immediately stop work at any time if our staff reasonably believe they are at risk or are subjected to threatening, abusive, aggressive, intimidating, discriminatory, or violent behaviour. This includes verbal abuse, physical threats, harassment, or any unsafe working conditions.
If work is stopped or refused for these reasons, the customer may be charged for any work already completed, time spent on site, and any costs incurred, including travel expenses. No refunds will be given where work cannot be completed due to the customer’s behaviour or because the working environment is considered unsafe.
Where necessary, C&A Cleaning Services reserves the right to leave the property immediately and, if appropriate, report incidents to the relevant authorities.
Contact
C&A Cleaning Services
Serving Swansea, Neath Port Talbot, Bridgend, Llanelli, Carmarthenshire, and surrounding areas.
By booking our services, the customer confirms that they have read, understood, and accepted these Terms & Conditions.